In the world of organizations, many disciplines compose the different activities conducted, but in most, if not all, they are Marketing, Sales, Operations, Financial and Administration. It is beneficial if POA board members possess experience in one or more of these disciplines. Responsibility for the financial stability, vision and strategic direction of any endeavor dictates that a Board should be composed of Directors with as many of these skills sets as possible, plus what can be learned from hands-on experience. We need people who have been there and done that. I have a proven track record of being involved in my community.
So instead of rattling off the places I’ve worked, the titles I’ve held and what I accomplished in those positions, I am going to focus more on the experience I gained in each of these disciplines as I moved through my career.
None of the other disciplines are of much value if first you don’t market what it is you have to offer. During my career, I was given an opportunity to be heavily involved in this aspect of business. As a Product Manager, I designed and launched what became our company’s two leading service offerings. I owned and operated my own consulting firm. This gave me the opportunity to provide marketing services for my business and develop marketing and implementation plans for my clients.
What this means is that I have the marketing DNA required and will use my skills to oversee the marketing efforts of the Village.
Once marketing activities are underway, it’s time to sell the offerings. I was fortunate to have responsibility for two different geographic regions. My sales management experience covers a combined 20 years of overseeing a 14-office region covering four states.
Sales management skills included establishing sales quotas and goals for the sales staff, meeting with and tracking their progress toward stated goals. There is not much of that going on in the Village and it needs to be done.
Once your offering has been sold, it’s time for the rubber to hit the road. This general category is managing the resources needed to provide the product or service. Successfully managing operations was a huge component of my career. I have successfully managed companies with more than 500 employees. This is close to the size of our POA here in the Village. These positions were all inclusive of sales, operations and management as well as profit and loss statements.
Of all the functions I ever performed, this was the most enjoyable aspect of my career. With a strong background in work measurement, time-in-motion studies and process improvement, I consistently found ways to improve operations and cut wasteful spending.
Opportunities to learn in this sector began after my military service. My first job was as a bank auditor. This position required a combination of writing programs used to search bank records and perform bank audits. I moved into operations early on in my career and began my journey managing different departments. This was my introduction to managing operations through the use of profit and loss statements. I was never an accountant, but my progressive movement into upper management positions required me to learn and use the financial tools that all good managers need.
Understanding accounting principles is always desirable but the ability to work from the ground up to set goals, develop budgets, then measure and report against those results was essential to my career. Tracking an entry back to its origin to ensure it was justified and mapped to the right account, was critical.
My journey through the management ranks gave me opportunities to be responsible for HR, Payroll, Office Management, and Support Departments. I also had responsibility for call centers, which is a tool that should be explored for the POA.
Responsibility for backroom operations is only one component of ensuring a job is done with efficiency and quality. An additional responsibility to follow the workflow to its final destination, brought the life of a transaction full circle.
I was fortunate to work in all five of the disciplines listed above. This provided me with knowledge in many areas that most people don’t have. As a Director, I will use these disciplines and apply them diligently to all POA Board matters.
Village Community Activities
- Baitcaster’s Fishing Club – My first couple of years in the Village were spent catching up on my fishing activities. I join groups to be active, and served as a Board Member as well as club Vice President.
- Pro bono Consulting – Since my semi-retirement in 2010, I made myself available to those requesting assistance with their business operations. This was done within Hot Springs Village during my first few years here.
- Evening Lions Club – I have always been a person with a giving heart and a desire to help, so I chose to join the Lions Club. I am an active member and serve as the 2020 Program Chairman and I currently serve on the Lions Club Board of Directors.
- HSV Board of Realtors – I am currently serving a 2-year term on the Board of Directors.
- Realtor – My active license for selling real estate in Arkansas is a part-time endeavor with a local independent boutique broker.
Serving one’s local community reflects a willingness to spend one’s time for the betterment of the community. It also provides an opportunity to learn what is important to the community members. For these reasons, I have always actively engaged in community projects.